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[ASK] eBay Problem, didn't get the item that I bought

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8 replies to this topic

#1 cakka

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Posted 16 December 2013 - 07:48 PM

Hello,
 
please help my case. I need a suggestion about shopping in eBay. I hope this place not wrong.
 
I didn't know what I have to do. After waiting more than 8 weeks, I didn't get my item from Seller that have a good reputation.
 
I have contact the seller but Seller din't give a good response. The Seller always delays the problem. Seller just give me the shipping number, but it can't be checked.
 
This is the problem :
- October 3, 2012 = I won the auction
- October 21, 2013 = Seller tell me there is any problem with the package, the package was returned to Seller. Seller promise me to resend the item on the same day.
- December 6, 2013 = I still didn't get my item. I was opened a case in ebay
- December 7, 2012 = Seller offer a refund
- December 8, 2013 = I ask for refund
- December 9, 2013 = Seller says Sorry for the problem and I get the tracking number in my message. 
It was RB178353604CN and Seller said it can be checked on http://www.17track.n...sult/post.shtml
So, I check it on english version site on http://www.17track.net/index_en.shtml but the tracking number can't be found.
I ask to the seller about the tracking number
- December 11, 2013 = Seller didn't give the answer. So, I ask the seller again about the refund.
- December 12, 2013 = Seller said that the package was returned to the Seller again. 
Seller promise me to refund my money before December 15, 2013. 
I give my paypal email.
- December 14, 2013 = Seller promise me to refund my money before December 17, 2013.
- December 17, 2013 = I still didn't get my money back. The seller didn't give a response again.
 
You can check the item on : 
 
 
I hope I can get my money back. How to do that ?
Anybody have experienced about this ?
 
Thank you

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#2 Vaielab

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Posted 16 December 2013 - 07:53 PM

Contact directly ebay, you can contact them via live chat or phone.

They will take a look, try to contact the seller, and if this don't work, ebay will give you your money back.


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#3 cakka

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Posted 16 December 2013 - 08:55 PM

Please read my post clearly. I have contact the Seller and didn't get the solution.

 

How to live chat with eBay ?


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#4 Vaielab

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Posted 17 December 2013 - 03:47 AM

I did read it clearly, I said to contact ebay THEY will contact the seller

 

I haven't been a client of ebay for a while now (because of a incident of that sort)

Maybe there is no more live chat, but here a page that should help you http://pages.ebay.co...er-support.html


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#5 WingedPanther73

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Posted 17 December 2013 - 05:28 AM

EBay is the ONLY recourse you have right now. You might not get your product, but you should be able to get your money back.

 

I would also recommend leaving negative seller feedback, as they have obviously NOT been treating you well.


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#6 GeorgeW

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Posted 17 December 2013 - 09:53 AM

Leave a very negative feedback about the seller, then contact eBay to get your money back.  The feedback will affect the seller more than somewhat.


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#7 cakka

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Posted 17 December 2013 - 04:06 PM

I have got my money back after I give a warning to the eBay Seller to publish this case.

 

Thank you for all your help.


Thank you

 

 

I did read it clearly, I said to contact ebay THEY will contact the seller

 

I haven't been a client of ebay for a while now (because of a incident of that sort)

Maybe there is no more live chat, but here a page that should help you http://pages.ebay.co...er-support.html


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#8 Sundance

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Posted 18 December 2013 - 12:27 AM

You should still leave negative feed back otherwise he's going to do it again to someone.


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#9 cakka

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Posted 08 June 2017 - 02:14 AM

You should still leave negative feed back otherwise he's going to do it again to someone.

sorry for the late answer.

 

I can't give the negative feedback because the time to give feedback expire.


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