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"Account Suspended" message & forum downtime

account suspended downtime forum news

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14 replies to this topic

#13 emillion

emillion

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Posted 01 November 2012 - 07:15 PM

it happened right after I posted my first quesion. I thought I was banned for posting a bad question. lol.
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#14 RhetoricalRuvim

RhetoricalRuvim

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Posted 01 November 2012 - 07:22 PM

As for me, I noticed that too when I tried going on from my school, and I wanted to figure out whether I was banned or whether it's the site in general. I thought maybe my school has been blocked or something. It didn't work from the home network either, and neither did it work when I tried totally-anonymously accessing the site from a public 3G network.

I wondered if Roger knew about this, but I didn't know that it's the host taking us down.
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Regards,
RR

#15 Roger

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Posted 02 November 2012 - 07:15 AM

it happened right after I posted my first quesion. I thought I was banned for posting a bad question. lol.


I got a few emails from users who thought their account was blocked due to the messages. A few people also when on our twitter/facebook to check on the status. I think the displayed page is the default cPanel "account suspended" page, which not many people know. I have a "site down" page hosted on Google Sites that I can forward people to, but this time, since I didn't have access to the account myself, I needed the DNS to point at the server so that I can work on it when it came back online.

As for me, I noticed that too when I tried going on from my school, and I wanted to figure out whether I was banned or whether it's the site in general. I thought maybe my school has been blocked or something. It didn't work from the home network either, and neither did it work when I tried totally-anonymously accessing the site from a public 3G network.

I wondered if Roger knew about this, but I didn't know that it's the host taking us down.


I have a few monitoring agents running for CC, so I knew immediately. However, this time, the host was unwilling to turn on the site until we figure out the load problem. I had to work hard to convince them to turn it on and only allow member access so that I can debug the problem.
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