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[66biscuits]

I work for a medium size company in the travel industry and am the only one there who does anything much like my role.
To summarize first, my role combines some very different areas. Programming advanced sql queries, creating and debugging backend scripting for a website, data entry for a major portion of the business database as well as helpdesk phone, user support for all users in the business and general systems consultant and problem solver, point of contact for major suppliers (the airlines).
I'm trying to describe to my manager and other staff in the business how important a distraction free environment is when I'm debugging code or writing sql queries. I have no IT qualifications and have had 7 days training in the programming areas that I work in (sql and scripting).

What would it be like to be helpdesk while you are programming?
Add data entry and checking. Coordinator level responsibility of such.
Add questions from every person inside the company.
Sitting in the same room as the call centre. 20 other staff, mostly talking.

Am I a cry baby or this a very difficult working environment? To me there seems to be very little understanding or sympathy to my position.
Please provide objective, realistic opinion on this as I intend to forward this to management in my company.

Thanks

[WingedPanther]

Imagine working on an integration problem in multi-variable calculus, and after every 1-2 lines you work out, someone comes and has a five minute conversation with you. Sometimes, you don't even figure out what you were doing again before someone interrupts, other times, you're halfway through writing a line when you're interrupted.

You can reproduce this with something as simple as a 10 step factoring problem, having your boss try to solve it, and pull the paper away and talk about something unrelated for a minute before giving it back.