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Old 05-01-2006, 12:54 PM
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Default Any recommendations for a support/helpdesk system?
I need one and would like PHP/MySQL if possible. Also, any free bug-trackers out there????
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Old 05-01-2006, 01:30 PM
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http://phpbt.sourceforge.net/
Good Free Bug tracker in PHP/MySQL

www.mantisbt.org Another Free One
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Old 05-02-2006, 12:42 PM
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Old 05-14-2006, 07:09 AM
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thats a good site for a free bug tracker
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Old 05-16-2006, 02:05 PM
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Yes, that is the one that I use. You could always just setup a forum and have your users posts bugs to that.
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Old 05-23-2006, 10:05 AM
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I haven't really made any extensive use of the following, but they're pretty well known (whatever that may be worth to you):
Edgewall Trac - bug and project management. Integrates with Subversion. Written in Python using SQLLite as a backend.
Bugzilla - probably the best known of the open source bug trackers. Written in Perl with MySQL or PostgreSQL as backends.
Gemini - a decent ASP.NET/Sql Server solution with a free 10 user (or for an open source project) license. Also has a desktop client (in beta, last I looked) and web services support.
BugTracket.NET - another ASP.NET solution.

As for helpdesk software, the only free one I've ever used is Liberum. It's in (classic) ASP, but was pretty decent the 4 or so years ago that I deployed it. I'm sure there's a million and one LAMP style apps out there now though.
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