Giving Refunds

**Blaze** · 08-22-2006, 04:58 PM

When a user downloads and purchases your software and you send him/her a license key then they want a refund, what do you do?

I'm a little baffled because a user did just that. I know that he already has the license key and I can't take that back from him unless I update the software but he could always just use the old version. I think that he wants a refund and is planning on using the software anyway. He purchased the software, submitted a helpdesk ticket and then after answered went to the CC company and asked for a refund. What should I do? I'm not sure that I want to give a refund - am I obligated to?

**TcM** · 08-23-2006, 12:43 AM

Well another time write that in the EULA (End User License Agreement ) and mak it clear that there will be NO refunds! 99% of the users will just click accept while installing that they would not notice it! So when someone comes for refund, you just tell him " you read the EULA? " and well then you will be NOT obligated to give refund but now without that in the EULA I dont know if you are obligated or not!

Jordan · 08-23-2006, 06:27 PM

I agree. If this is in your EULA then you are not obligated to refund. I'd add this if you are concerned about it.

**Nightracer** · 08-24-2006, 04:38 PM

I wouldn't refund his money. I never refund money for something such as this. It may just be a scam.

**DevilsCharm** · 08-25-2006, 07:29 PM

Even if it's not in your EULA, don't give a refund. What can he do? Nothing, that's what, so don't give him the satisfaction (and the money, of course).

**Blaze** · 11-03-2006, 06:38 AM

He can always call his Credit Card company and get a refund that way.

I ended up not giving him a refund and nothing happened. It is in the EULA and I pointed that out. He send a nasty email back to me criticizing my work but other than that, all is good!

**techni68** · 01-08-2007, 10:14 AM

Once they have paid for the item and have downloaded the information on their cmoputer; I don't think you are obliged to refund his money..What was his/her reasons for asking a refund

**DevilsCharm** · 04-13-2007, 11:32 AM

I don't know, sometimes criticism can be psychologically damaging and lead to depression, which can ultimately lead to suicide.

**ProServ** · 10-14-2007, 07:59 AM

Legally, the customer isn't entitled to a refund. The only exception in the UCC would be if the product (software in this case) was defective. It would be up to you to replace it (without undue hardship) or provide a refund. There are two more exceptions, I think: misrepresentation & fraud.

**DevilsCharm** · 10-20-2007, 10:04 AM

But I don't think that the software was defective, and there certainly wasn't misrepresentation or fraud present, so it's all good, right? Well, this is a very old case, so it's gone and gone now.